Terms of Use

Last Updated:

Jul 1, 2025

These Terms of Use (“Terms”) govern your access to and use of ClientCollections.com (“ClientCollections”, “we”, “us”, or “our”), including any content, functionality, and services offered on or through the platform.

By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you may not use our services.


1. Overview

ClientCollections.com is an online platform that helps freelancers, small businesses, and service-based professionals automate the collection of payments from their clients via retainer agreements, recurring billing, and digital SLAs.

We provide the tools for:

  • Setting up subscription-style payment agreements

  • Automating billing, retries, and service reminders

  • Facilitating dispute resolution

  • Monitoring payment compliance and service delivery timelines


2. Eligibility

You must be at least 18 years old and legally able to enter into binding agreements to use this platform. By registering, you confirm that the information provided is accurate and truthful.


3. Account Registration

You are required to create an account to access most features. You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Notify us immediately of unauthorized access or suspicious activity

You are responsible for all activity under your account.


4. Roles and Responsibilities


a) Service Providers

You are responsible for:

  • Defining your retainer structure, invoice dates, grace period, and retry frequency

  • Delivering services as per your SLA with clients

  • Managing your client relationships and communications

  • Ensuring the legality and professionalism of your offerings


b) Clients

You are responsible for:

  • Providing accurate contact and payment details

  • Reviewing and agreeing to the SLA before service begins

  • Making timely payments as per the agreed terms

  • Communicating any service concerns promptly


5. Payment Processing

Payments on ClientCollections.com are facilitated by integrated payment partners (e.g., Paystack). By using the platform, both clients and service providers agree to the following:

  • Clients authorize recurring charges via their saved payment method

  • Service Providers agree to deliver the service in exchange for payment

  • Invoices are generated on the selected billing date

  • If a payment fails, retries are attempted based on the configured frequency

  • After the grace period (up to 10 days or the 7th of the following month—whichever comes first), unpaid services may be suspended

All transactions are securely handled. We do not store card details directly.


6. Suspension and Collections

  • If a payment remains unpaid after the grace period, ClientCollections reserves the right to:

    • Automatically suspend services associated with the unpaid invoice

    • Refer the debt to a collection partner

    • Notify the client of the suspension and collection steps


7. Refunds and Cancellations

  • Clients may cancel services prior to the next billing cycle, subject to provider approval.

  • Refunds are not guaranteed and are reviewed on a case-by-case basis.

  • If a refund is agreed upon through mutual consent or mediation, it will be processed within 7 business days.

Refer to our Refund and Cancellation Policy for full details.


8. Dispute Resolution

ClientCollections offers an internal mediation mechanism:

  • If a dispute arises between a client and a service provider, either party may request mediation

  • We will review service documentation, communications, and transaction history

  • Our mediation decision is non-binding but designed to promote a fair resolution

  • In unresolved cases, parties may pursue external legal remedies


9. Acceptable Use Policy

You may not:

  • Use the platform for fraudulent, illegal, or deceptive practices

  • Impersonate another person or entity

  • Interfere with platform functionality or security

  • Use bots or scraping tools to access platform data

  • Misrepresent services or payment obligations to clients

Violation of these terms may result in immediate termination of your account.


10. Intellectual Property

All content on the platform, including software, branding, designs, and text, is owned by ClientCollections.com or its licensors. You may not copy, modify, or distribute any content without permission.


11. Disclaimer of Warranties

ClientCollections is provided “as is” and “as available.” We do not warrant that:

  • The platform will be error-free or uninterrupted

  • All transactions will succeed without issue

  • Services provided by third-party users will meet your expectations

We are not responsible for service delivery quality between users.


12. Limitation of Liability

To the maximum extent permitted by law, ClientCollections shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from delayed or failed payments

  • Disputes between clients and service providers

Our total liability shall not exceed the total platform fees paid by the user in the 6 months preceding the claim.


13. Termination

We reserve the right to suspend or terminate your access if:

  • You violate these Terms

  • You engage in fraudulent or illegal behavior

  • Requested documents or verification cannot be completed

You may also close your account at any time, provided all financial obligations are settled.


14. Changes to the Terms

We may update these Terms periodically. You will be notified of material changes, and continued use of the platform after updates constitutes acceptance.


15. Governing Law

These Terms shall be governed by the laws of [Insert Country or Region]. Any disputes shall be resolved in the courts of that jurisdiction.


16. Contact Information

If you have any questions about these Terms, please contact:
Email: hello@clientcollections.com
Website: https://www.clientcollections.com