Refunds and Cancellations

Last Updated:

Jul 1, 2025

This Refund and Cancellation Policy outlines the terms under which Clients and Service Providers may request cancellations, refunds, or mediation via the ClientCollections.com platform (“we”, “us”, or “our”).

By using the platform, both Clients and Service Providers agree to the terms stated below.


1. Overview

ClientCollections.com facilitates subscription-based and retainer payments between service providers (“Service Providers”) and their clients (“Clients”). We are not a service provider ourselves and do not directly issue refunds for services rendered. However, we do offer tools for managing cancellations, refund requests, and dispute resolution.


2. Cancellation Policy

a) For Clients

  • You may request to cancel a service at any time.

  • Cancellations must be submitted at least 48 hours before the next billing date to avoid charges for the next billing cycle.

  • Cancellation does not guarantee a refund for previous or current billing periods unless approved by the Service Provider.


b) For Service Providers

  • Service Providers may cancel service agreements for non-payment or breach of terms, with or without notice, depending on the severity of the issue.

  • We encourage providers to give clients at least 3 days’ notice where feasible.


3. Refund Policy


a) Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service not rendered due to error, non-performance, or provider absence.

  • Double billing or erroneous payment charged to the Client.

  • Service cancellation by the Service Provider before the service period begins.

  • Agreement breach by either party, confirmed via platform mediation.


b) Non-Refundable Items

Refunds will not be issued for:

  • One-time setup or onboarding fees

  • Custom work already completed and delivered

  • Services delivered in full per the signed SLA

  • Client dissatisfaction not communicated within the service period


c) Refund Requests

All refund requests must be submitted via:

  • Direct communication with the Service Provider, and

  • An optional mediation request to ClientCollections if the parties cannot reach an agreement independently.


4. Dispute & Mediation Process

If a refund is disputed:

  1. Either party may request ClientCollections Mediation by submitting supporting evidence (e.g., messages, deliverables, timelines).

  2. We will review the request and may request clarification from both sides.

  3. If mediation concludes in favor of a refund, the Service Provider is expected to comply.

  4. If unresolved, the Client may pursue external legal or regulatory remedies outside of the platform.

Mediation decisions are non-binding but recommended for resolving issues amicably.


5. Processing of Refunds

  • Once approved, refunds are processed back to the original payment method within 7 business days.

  • Refunds may be partial or full, depending on the agreement between both parties or outcome of mediation.

  • Any platform fees (if applicable) may be excluded from the refund unless the error is platform-related.


6. Chargebacks and Penalties

We encourage Clients to first seek refunds via the platform before initiating a chargeback with their bank. Repeated chargebacks without platform mediation may result in account suspension.

Service Providers who fail to issue agreed refunds may face:

  • Temporary suspension from the platform

  • Account review or removal

  • Referral to debt recovery procedures (where applicable)


7. Changes to Policy

ClientCollections.com reserves the right to update this Refund and Cancellation Policy at any time. We will notify users of significant changes, and continued use of the platform constitutes acceptance of the updated policy.


8. Contact

For questions or concerns regarding cancellations or refunds, please contact:
📧 Email: hello@clientcollections.com
🌐 Website: https://www.clientcollections.com